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| Job Requirements |
| Title |
Operations Manager |
| Role |
To manage and direct the service levels to prospective and existing policyholders as well as internal customers, vendors and the selected business partners |
| Category |
Management & Business - Manager
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| Location |
Texas - Sugar Land
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| Company |
Seafax-OneSource , Vacancies
[
1 ] (Posted on Tuesday December 1st,2009 11:28 AM) |
| Experience |
2 to 5 Years |
| Educational Qualification |
Bachelor's Degree-Graduate Degree (BA, BSc, BCom) |
| Skills |
see job description
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| Salary |
- - |
| Career Level |
Management (Manager/Director of Staff) |
| Job Type |
Permanent
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| Job Status |
Full Time
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| Description |
ESSENTIAL FUNCTIONS:
Assist in the development for the new “Service Center” concept. Part of the initial phase of this endeavor will be to put together best practices and create a work flow process that would enable more efficiency in the field, while taking advantage of the synergies of having the Seafax shared services groups. It is imperative that this position map processes, question procedures and report findings as well as make recommendations for improvement. This will be done in conjunction with management in order to streamline processes and better protect One Source from an Errors and Omissions perspective.
Coordinate the flow of new and renewal business through our internal channels
Initiate Human Resource activities within Service Center to include interviewing, training and performance, and assisting with evaluations of new and existing personnel (inclusive of satellite locations)
Improvement and maintenance of the proper business flow processes, inclusive of developing forms and procedures
Provide optimum level of service to clients and carriers through telephone and personal visits
Coordinate the development and create continual improvements to the technical processes at One Source. (Gumbo, Worldox, Etc.)
Coordination of Website upgrade
Manage the development of a Marketing Database and the implementation of the various marketing programs including production and distribution of client newsletter.
SUPERVISORY RESPONSIBILITIES:
Shared management of the Customer Service Representatives
PREFERRED QUALIFICATIONS-COMPETENCIES:
Bachelor’s degree in Business and/or Finance preferred but not required
2-4 years experience in a customer service and/or process management environment
Excellent interpersonal skills, specifically telephone manner; proven customer service skills
Proficiency in the use of a personal computer and a working knowledge of contact management systems
Some working knowledge of Business Insurance; Credit Insurance experience a plus
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